No routine change-of-mind returns or refunds. For our normal replacement-support process, report delivery damage or faults within 3 days of delivery to 7439743386 with your order number and an attached unboxing video. We review the evidence and may request inspection. For a verified issue, replacement is our preferred resolution, subject to suitable stock. This process does not exclude take-back, refund or other remedies required by law.

For a verified damaged or faulty item, IQvento pays return shipping through its arranged pickup where the customer's PIN code is serviceable. If pickup isn't available, contact us before sending the item so we can agree an alternative return method.